Here is their room.
(Yes the Christmas tree has to come down and we need to find a bin for toys.)
First challenge is wall art for behind the couch! You have to love it to look at it every day so love it. Don't just pick something up because it matches the room's color scheme in the art aisle of Home Goods. If you are not "art people" there are options out there including objects or photos (think family, not "art"). Like these....
Any of these objects would add some softness to the room. My vote is for the gallery wall to add some "family" to the family room. The key is to not get too fancy. Stick to simple frames all in the same color. You can do color or black and white or combo (as long as frames are all same color). We can talk layout at a later date.
What else does this room need (and I am going to help with... accessorizing bookshelves, adding softness with throw pillows and blankets, and accent furniture (end table, coffee table, etc). S and B... you can do it and this room will be fabulous.